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Enhancing Your Virtual Digital Way of Working With Gogestalt’s Corporate Digital Academy

Enhancing Your Virtual Digital Way of Working With Gogestalt’s Corporate Digital Academy

by graham@customerresults.com | Mar 18, 2020 | CX PDFs, CX Science PDFs

Companies are realizing the critical need to develop a digital workforce. But 70% of all digital initiatives do not reach their goals. Unlike 20 years ago at the birth of digital, today success is not really about the technology. The technology mostly works. ...

Your experiences during the pandemic will not be televised but they will be Tweeted

Your experiences during the pandemic will not be televised but they will be Tweeted

by graham@customerresults.com | Mar 11, 2020 | COVID-19, customer experience, CX, CX Business Case, CX Strategy, Uncategorized

I have written and deleted this blog post 4 times over the past few days thinking that I don’t want to be accused of trying to capitalize on Coronavirus / COVID-19. But it has come up in a bunch of calls and is worth calling out that truly great, deep and sustainable...